
Account requirements
Players must be at least 18 and follow account, ownership and verification requirements.

Game terms and settlement
Claim your 125% up to A$1,000 + 125 free spins + 125 free spins right now
Core terms
Read the account, game and promotion conditions together, as one term may affect how another is applied.

Players must be at least 18 and follow account, ownership and verification requirements.

Review acceptance details, paylines, outcomes, paytables and feature conditions for the selected game.

Check eligible games, stakes, balance use and any conversion conditions before promotional play.
Making a bet
Review the game, account and active offer terms before choosing a stake.
Check the amount, AUD currency and balance selected before submitting the bet.
Treat the wager as recorded only when confirmation appears in the account or game record.
Keep the round or transaction reference for any question or support request.
Restrictions
| Category | Details to review |
|---|---|
| Age and account | 18+ |
| Location | Check current legal availability and territorial conditions. |
| Stake limits | See the individual game or promotion terms. |
| Game availability | Check the available title, version and permitted features. |
| Promotions | Review contribution, stake and balance conditions. |
Settlement
| Settlement area | Details required |
|---|---|
| Completed result | See the rule defining a completed round and valid outcome. |
| Payout calculation | Check the game paytable and whether the stake is included. |
| Currency and rounding | AUD |
| Corrections | See the applicable correction rule and supporting record. |
| Transaction history | Review acceptance, stake, result and final balance records. |
The animation shown on screen may differ from the final transaction record, so check the recorded result.
Promotional play

Check qualifying games, balance use, wagering progress and what applies at expiry or withdrawal. Promotional conditions can differ from ordinary cash-balance rules.
Common situations
A rejected request, interrupted game and voided transaction are separate situations. Identify the event before asking support to review it.
A connection issue does not by itself show whether the round was accepted or completed in the relevant game records.
Separate a rejected request from a transaction that was accepted and later settled.
Check the stated cancellation condition and any balance adjustment.
Dispute support

A clear timeline and precise rule reference can help support review the issue.
Common questions
Read the game, account and active promotion conditions together. Contact 24/7 support if you need the relevant rule or record clarified.
Check the recorded round status and applicable interruption condition. A disconnected display alone does not establish the result.
The reason, applicable cancellation rule and account adjustment determine the outcome. Check the written terms and transaction record.
Keep the transaction reference, game details and relevant rule. Ask 24/7 support to explain the applied condition and available complaint route.
More useful information
Richard Casino is for adults aged 18 and over. Australian players should use an account in their own name, provide accurate information and complete any identity checks requested before withdrawing.
A bet should be treated as accepted once confirmation appears in the account or game record. Before staking, review the game screen, paytable and displayed conditions; if an account or connection issue occurs, save the details and contact support rather than assuming the wager was cancelled.
Richard Casino provides games through its Android and iOS app. The published catalogue is 8,000+ games on Android and hundreds on iOS, with availability potentially differing by device, location and provider.
Stake ranges, table limits and maximum payouts can vary by game. No single general betting limit is published in the supplied information, so check the individual game rules before playing; a displayed limit should not be treated as site-wide.
Results are settled according to the outcome recorded by the relevant game. Review the paytable and winning combinations before playing, and report an interrupted round with its game and transaction details.
The minimum withdrawal is 20 AUD. Verification may be required, while payment methods and processing timeframes are not published in the supplied official information; confirm current cashier details with 24/7 support.
The canonical welcome offer is 125% up to A$1,000 + 125 free spins. The minimum deposit is A$30 and validity is 14 days; no wagering requirement is published for this offer in the supplied information, so read the current terms first.
The welcome terms list a maximum bet shown in the terms. This condition may apply while the offer is active, and promotional rules can affect eligibility or related winnings; review the offer separately, including activation, expiry and withdrawal conditions.
For a concern about a bet, result, bonus or withdrawal, contact Richard Casino through the available account channel with your account email, transaction reference, game and issue summary. Support is available 24/7; no separate dispute timeframe or escalation process is published in the supplied information.
Keep screenshots and account records while an issue is reviewed. Richard Casino lists the Tobique Gaming Commission, licence 0000064, and Costa Rica; play within a budget, take breaks and stop if gambling becomes difficult to control.